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Answers to common questions
How long does a driver take to arrive?
Typical arrival is 25–45 minutes in urban areas and 45–70 minutes on motorways or rural roads. You'll see a live ETA once a partner accepts your job.
How is the price calculated?
When am I charged?
Can I cancel?
What if my vehicle can't be fixed on the roadside?
Is TowMate available 24/7?
Do you cover motorways and rural roads?
What happens if my car can't be repaired at the roadside?
Can I schedule a booking for later?
How are your drivers vetted?